Find out all you need to know about property standards for apartment buildings, guidelines for processing complaints and the status of an investigation of common areas in your building.
Have your say - Licensing rental apartment buildings
A series of community meetings have been scheduled to discuss a new licensing framework aimed a improving living conditions in rental apartment buildings. Your feedback will be used to improve the design of this program. Join us at a future meeting; several dates and locations are offered.
Investigation Search - By common areas audits or individual unit
Municipal Licensing & Standards (ML&S) performs audits of common areas and elements shared by all residents, as well as individual units.
As part of the Multi-Resdiential Apartment Building audit program, ML&S investigates electrical systems, elevators, garbage management, lighting, gas, heat, water and other vital services. View an in depth list here.
2. Investigation of individual units by address or 311 SR number
You can view investigations of individual apartment units or other properties in two ways:
- Search by address of the house, apartment or other property.
- Search investigations with your 311 Service Request number
If you file a complaint with 311 by telephone or e-mail, 311 will provide you with a reference number depending on the type of complaint. You can input this number in their site to see the status of your investigation. If you don't have this number, use the "Search by address" link in item number 1 above.