As part of its winter readiness, the City funds two community agencies to provide 24-hour cold weather drop-in services continuously for the coldest weeks of the year. Last year, these services were well-utilized, especially overnight. That's why the City opened an overnight-only program for winter 2016-2017 at the St. Lawrence CRC in the downtown east side of the city. The two 24-hour drop-in programs refer people to the St. Lawrence program so self-referrals are discouraged.
We've prepared this set of Q&As in response to community members wanting more information about the services available at cold weather drop-ins and how their availability supports vulnerable residents, connecting them to services they need, including assistance to find appropriate permanent housing. Also, you can refer to this client journey map which shows how services are accessed.
If we did not address your questions, or you would like to share your thoughts, please email: firstname.lastname@example.org. This account is monitored during regular business hours.