As the City's primary communications, service delivery and information sharing mechanism, the City's website is an important customer service channel.
The Web Revitalization Project is a multi-year, multi-phase project focused on the design, development and implementation of a new toronto.ca that is service-focused and citizen-centric, with a new look and feel.
The goal is to deliver a new toronto.ca by the end of 2017, ensuring City services and information are easier to find for everyone.
The Project is focusing on three major areas:
- Service Bundling and Web Information Architecture: A user-centric bundling of the City's 260+ public facing services and an easy to use service-oriented site navigation that is no longer driven by the City's organizational structure.
- Design and Templates: A cohesive, consistent and appealing look and feel for toronto.ca that is compliant with legislated and City standards for accessibility, mobile responsiveness and branding.
- Web Content Management: The tool and processes staff use provides actionable, intuitive and less cluttered web content. A move to an open source web content management tool, and the implementation of new Cloud-based technology, will provide cost efficiencies, reliability and improved better performance.