The Rent-Geared-to-Income (RGI) Administration Manual is a comprehensive, plain language document that includes the information housing providers/RGI Administrators need to administer the RGI program. The manual includes rules provided by the Housing Services Act (HSA) and its regulations as well as City of Toronto (local) rules. The manual contains details on eligibility, occupancy standards, determinations of household income, calculating RGI rent and making RGI decisions. The manual also includes template forms in Chapter 10 (appendices).
Housing providers/RGI Administrators who receive funding from the City of Toronto for RGI assistance must comply with the manual.
This is the latest version of the manual. It is important that you work with the online version as it contains the most recent updates. To view the manual, you must have Adobe Acrobat Reader installed on your computer.
RGI Administration Manual (all chapters, February 2015)
Individual chapters are listed below:
- How to Use This Manual (revised January 2015)
- Chapter 1: Definitions (revised January 2015)
- Chapter 2: Overview of the Social Housing Program RGI (revised January 2015)
- Chapter 3: Basic Eligibility Standards (revised July 2014)
- Chapter 4: Occupancy Standards (revised January 2015)
- Chapter 5: What is Income and How to Verify It (revised January 2015)
- Chapter 6: Calculating Rent for an RGI Household (revised January 2015)
- Chapter 7: Reviewing RGI (revised August 2014)
- Chapter 7: Request for Review Form (attachment only, revised May 2014)
- Chapter 8: Filling Vacancies and Allocating RGI Assistance (revised January 2015)
- Chapter 8: Market Rent Application for RGI Assistance Form (attachment only, for housing provider use, February 2015)
- Chapter 9: Collecting and Keeping Information (revised January 2015)
- Chapter 10: Appendixes (revised January 2015)
Notice letters and review forms are available for downloading. They require Microsoft Word version 6.0 or higher. To download any of the forms, point to the form name, click the right mouse button, select Save Target As from the shortcut menu, choose a folder on your computer and click the Save button.
RGI Calculation Forms
Household income and asset review form - Sample (updated March 2013)
RGI calculation worksheet
Mandatory Form - Notice of Decision, Loss of Eligibility for RGI Assistance
Notice of Decision, Loss of Eligibility for RGI Assistance (revised January 2015)
Reminder notice to send income & asset review form
Missing information on income & asset review form
Notice of decision (updated March 2013)
Medical Forms (revised January 2015)
Form 1: Medical need for an additional bedroom
Form 2: Care agency’s verification
Form 3: Caregiver’s verification
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