Information for Social Housing Providers

Rent-Geared-to-Income (RGI) Administration

The City of Toronto administers the Rent-Geared-to-Income (RGI) program, as per the Housing Services Act. This section includes RGI updates and clarifications, the RGI Administration Manual, forms and other information.

Updates and Clarifications
Changes to the Housing Services Act
Rent-Geared-to-Income Administration Manual

Rent-Geared-to-Income Forms

Updates and Clarifications

Updates will be incorporated  into the RGI manual, but are posted here for easy reference. If you have a question about the manual, email the Social Housing Unit at Social Housing providers can contact their Social Housing Consultant directly.

RGI Rent Calculations for Retroactive Guaranteed Income Supplement (GIS) payments
Many RGI tenants are seniors receiving GIS payments. As a result of a Canada Revenue Agency error, thousands have received a retroactive lump-sum payment. This is an unusual occurrence, and for this reason will be handled differently than other forms of income.

Seniors receiving this payment will have been sent a letter by Canada Revenue Agency that breaks down the payment year by year, likely from 2008 to 2013. We advise social housing providers to calculate the RGI rent for income years 2011, 2012, and 2013 only, which includes payment periods July 2012 to June 2015.

As per the Rent-Geared-to-Income Administration Manual, any increase in rent must take effect on the first day of the second month after notice has been given and any decrease in rent must take effect on the first day of the month after social housing providers send tenants a notice. 

In an instance where a household has already spent this payment, the City strongly encourages housing providers to develop a realistic repayment plan to promote housing stability while still obtaining the appropriate payment amounts. If you have questions or comments, please contact your Social Housing Consultant. 

Social Housing Providers can use the Notice of Decision template for RGI Rent Calculation for Retroactive GIS payments to communicate changes in RGI rent to their tenants.

Report on "Applicants Using Your Address"

As explained in RGI Manual Chapter 8, some housing providers have the option of providing of RGI assistance to market households in specific situations, and under certain conditions, such as if providers have RGI assistance available but do not have vacant units. Applications for RGI are made through the Centralized Wait List.

Once a market rate household has applied for RGI, they will be listed on the social housing provider's "Applicants Using Your Address (AUYA)" report. Social housing providers can request this report from Housing Connections by emailing and can expect to receive the report within three business days.

Changes to the Housing Services Act (HSA)

Multiple changes to the HSA are coming as per this Ministry of Housing update, with key changes outlined here.

Changes as of  July 1, 2016

  • Some definitions regarding recognized educational institutions and student funding have changed.
  • The exemption for non-interest bearing bank accounts has increased from $1,000 to $5,000.

Changes as of January 1, 2017

Housing providers will be able to request reviews of certain Service Manager decisions. When asked to review one of its decisions related to triggering events they must appoint an individual which both they and the housing provider select jointly, or from a list maintained by the Ministry, and share the cost. Examples of decisions to which this applies include:

  • discontinuing or suspending a subsidy payment
  • reducing the amount of a subsidy payment
  • deducting an amount from a subsidy payment
  • exercising any of the powers or performing any of the duties of the housing provider or acting as the housing provider;
  • appoiningt an operational advisor
  • appointing an interim receiver or interim receiver and manager
  • removing some or all of the directors or deemed directors
  • appointing one or more individuals as directors.

More information is forthcoming, with accompanying City Guidelines issued.


Rent-Geared-to-Income (RGI) Administration Manual

This manual includes rules and regulations under the Housing Services Act (HSA) as well as City of Toronto (local) rules. It also provides details on eligibility, occupancy standards, determinations of household income, calculating RGI rent, making RGI decisions and template forms in Chapter 10 (appendices). Housing providers/RGI Administrators funded by the City of Toronto for RGI assistance must comply with the manual. It is important to use the online version as it contains the most recent updates. To view the manual, you must have Adobe Acrobat Reader.

Access the complete RGI Administration Manual or view by chapter below.

Chapter  Last updated
RGI Administration Manual (all chapters) December 2016
How to Use This Manual  January 2015
Chapter 1: Definitions  August 2016
Chapter 2: Overview of the Social Housing Program RGI  January 2015
Chapter 3: Basic Eligibility Standards  August 2016
Chapter 4: Occupancy Standards August 2016
Chapter 5: What is Income and How to Verify It  August 2016
Chapter 6: Calculating Rent for an RGI Household December 2016
Chapter 7: Reviewing RGI August 2016
Chapter 7: Request for Review Form (downloadable file) May 2014
Chapter 8: Filling Vacancies and Allocating RGI Assistance  May 2015
Chapter 8: Market Rent Application for RGI Assistance Form  (downloadable file) February 2015
Chapter 9: Collecting and Keeping Information January 2015
Chapter 10: Appendixes  August 2016

Rent-Geared-to-Income Forms

Notice letters and review forms are available for downloading. They require Microsoft Word version 6.0 or higher. To download any of the forms, point to the form name, click the right mouse button, select "Save Target As" from the shortcut menu, choose a folder on your computer and click the "Save" button.

RGI Calculation Forms
Household income and asset review form - Sample (updated March 2013)
RGI calculation worksheet

Mandatory Form - Notice of Decision, Loss of Eligibility for RGI Assistance
Notice of Decision, Loss of Eligibility for RGI Assistance (revised January 2016)

Reminder notice to send income & asset review form
Missing information on income & asset review form
Notice of decision (updated March 2013)

Medical Forms (revised January 2015)
Form 1: Medical need for an additional bedroom
Form 2: Care agency’s verification
Form 3: Caregiver’s verification 

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