StreetARToronto

2017 Outside the Box Applications will open in March

The Outside the Box program provides an opportunity for local artists to create works of art on traffic signal boxes across Toronto and contribute to the vitality and attractiveness of the streetscape. 

In the past three years, 120 boxes have been hand-painted by local artists and transformed into extraordinary works of art.

2016 marks our first year partnering with Canadian furniture and home accessories retailer Urban Barn, who have provided both financial support for a series of boxes and additional artist opportunities as part of their commitment to supporting local art and bringing creativity to the urban environment. You can read the full press release on this exciting new partnership here.

The Outside the Box project is designed to enhance the streetscape by creating artwork on surfaces that are often targeted by vandalism. Artwork on traffic signal boxes functions as a form of communication to an audience in transit throughout the city with the goal of creating a vibrant, inclusive, and interesting urban environment. Successful proposals must therefore be innovative in design, foster community pride, strive to counteract graffiti vandalism, and contribute to a sense of identity for residents and businesses. When designing the artwork, artists are encouraged to consider the context of the local area and the city as a whole.

Artists should understand that the finished works will be on functioning City of Toronto equipment that will need repair or replacing at some point in time. The City therefore cannot guarantee the duration of use of each traffic signal box. Artists should also be aware that traffic signal boxes are often targets for vandalism. Although the City will protect the artwork with a vandal-resistant clear coat, it cannot guarantee that vandalized traffic signal boxes will be repaired and the artwork restored to its original state. Artists must accept the risk that their artwork may be damaged, altered, or removed at any time after completion. 

Please review our StART 2016 information package for an overview of the Outside the Box Program. 

APPLICATION & DESIGN CRITERIA 

• Artist applicants must reside in the City of Toronto.

• Artist applicants must be at least 18 years old.

• City of Toronto employees are not eligible to apply.

• Use the template provided below to propose any design concept(s). Please be aware that some changes to the design may be required to accommodate individual site requirements. Design proposals must include all visible sides of the traffic signal box, unless specified otherwise by the project team.

• Designs must not contain:

  • any representations of traffic lights, signs, or signals;
  • advertisement or promotion for any business, product,or viewpoint;
  • vulgar, profane, offensive, or insensitive images or writing;
  • any breach of intellectual property, trademarks, brands, or images of illegal activity;
  • any attachment of any object(s) to the box.

• All designs will be subjected to City of Toronto review and approval.

• Artist signature and website cannot occupy more than ¼ of the area of the base unit.

HOW TO APPLY

In order to apply to the Outside the Box Program, you must submit the following materials:

1.    Application Form (click here for a PDF file version) 
2.    Template with design proposal(s)
3.    Your current artist CV or résumé (maximum 1 page), highlighting your qualifications
4.    Four (4) images of your past work, labelled with date, title, and medium 
       (please attach images to your CV – do not submit them as separate picture files)

Artists responding to this competition must provide a completed application form and all attachments requested on the application form. The 2016 deadline for applications is Friday April 29, at 4:30 pm.

Artists may submit up to a maximum of three (3) design proposals (each on the template provided above), accompanied with a statement for each design in their application form. Please note that an artist can be selected to paint a maximum of 2 traffic signal boxes per year. 

Please do not send any materials that are not specifically requested (i.e. transparencies, DVDs/videos, articles, etc.). If such materials are sent, they will not be reviewed by the jury. Submissions will not be returned.

PLEASE EMAIL SUBMISSIONS TO streetart@toronto.ca or MAIL HARD-COPY SUBMISSIONS TO: 

Program Manager, Outside the Box
StreetARToronto (StART)
City Hall, East Tower, 23rd Floor
100 Queen St. West
Toronto, M5H 2N2

Please note that email submissions are preferred, if possible.

NOTE: The City of Toronto assumes no responsibility for lost or damaged submissions and application contents will not be returned. The City also reserves the right to discontinue this call at any time.

LOCATION OF 2016 TRAFFIC SIGNAL BOXES

The list of boxes to be hand-painted in 2016 can be found here

If artists are interested in painting a particular box from the list, they should mention their preference in their application and describe how their artwork/design is relevant to the local community and fosters a sense of identity for that specific location.  

Please note that there is no guarantee that artists will be given their preferred box location.

Please also note that the list of locations, as well as the total number of boxes to be painted, is subject to change at any time.

 

2016 PAINTING WEEKS

A single traffic signal box generally takes two (2) days to complete, but the work is dependent on the intricacy of the design and other variables. 

Artists must specify during which of the 2 weeks they will be available to paint in their application. In some cases (depending on box location), some flexibility may be required and an artist may be requested to paint their box on another date.

The 2016 painting weeks are as follows:

  • WEEK 1 (June 20 - 24, 2016)
  • WEEK 2 (August 15 - 19, 2016)

ARTIST SELECTION AND PAINTING PROCESS

  • Artist submissions must be received by Friday, April 29, 2016, at 4:30 pm.

 

  • Applications will be reviewed by a jury composed of staff and external art jurors. The jury will evaluate applications based on 1) quality of applicants' past work, 2) artistic merit of proposed design, 3) artist qualifications and ability to execute the project, and 4) the proposed design's appropriateness to the public realm and its ability to foster a sense of community pride. References will also be checked. 

 

  • Artists will be notified no later than the week of  May 23, 2016. Selected artists will be provided with their traffic signal box location, their contract, and other details. Selected artists will be required to sign a service contract with the City of Toronto. 

 

  • Painting must take place during the two designated painting weeks, as specified in the artist's contract. Artists will also receive information about where they can pick up their protective safety equipment (provided by the City of Toronto) in advance of their painting week.

 

  • Completed boxes will be protected with a vandal-resistant clear coat. However, the StART program cannot guarantee that vandalized traffic signal boxes will be repaired and that the artwork will restored to its original state. Traffic signal boxes are live infrastructure and may need to be replaced or upgraded at any point in the future. Artists must accept the risk that their artwork may be damaged, altered, or removed at any time after completion.

 

ARTIST FEE

Artists will be paid a $500 honorarium for each completed traffic signal box. 

CONFIDENTIALITY

All correspondence, documentation, and information provided by City of Toronto staff to any Proponent or prospective Proponent in connection with, or arising out of this Call for Submissions, the Services, or the acceptance of any Proposal:

  1. is and shall remain the property of the City of Toronto;
  2. must be treated by Proponents and prospective Proponents as confidential;
  3. must not be used for any purpose other than for replying to this Call for Submissions, and for fulfillment of any related subsequent Agreement.

 

Ownership and Disclosure of Proposal Documentation

The documentation comprising any Proposal submitted in response to this Call for Submissions, along with all correspondence, documentation and information provided to the City of Toronto by any Applicant in connection with, or arising out of this Call for Submissions, once received by the City:

  1. shall become the property of the City of Toronto and may be appended to the Agreement and/or Purchase Order with the successful Applicant;
  2. shall become subject to the Municipal Freedom of Information and Protection of Privacy Act ("MFIPPA"), and may be released, pursuant to that Act.

 

Because of MFIPPA, prospective Applicants are advised to identify in their Proposal material any scientific, technical, commercial, proprietary, or similar confidential information, the disclosure of which could cause them injury.

Each Applicant's name, at a minimum, shall be made public. Proposals will be made available to members of City Council provided that their requests have been made in accordance with the City’s procedure, and may be released to members of the public pursuant to MFIPPA.

INDEMNITY

The artist shall indemnify and save harmless the City of Toronto, its Mayor, Members of Council, officers, employees, and agents from and against any losses, liens, charges, claims, demands, suits, proceedings, recoveries and judgements (including legal fees and costs) arising from or related to the artist's performance or non-performance of its obligations, including payment obligations to its approved Subcontractors and suppliers and others, and including breach of any confidentiality obligations under this Agreement.

Upon assuming the defence of any action covered under this section the artist shall keep City of Toronto reasonably informed of the status of the matter, and the artist shall make no admission of liability or fault on City of Toronto's part without City of Toronto's written permission.

The City will not be liable or responsible for any bodily or personal injury or property damage of any nature that may be suffered by the Artist, its employees, agents or subcontractors in the performance of this Project, except to the extent of any negligence or misconduct on the part of the City.

COPYRIGHT

Due to the nature of this project and the possibility that the artwork may be vandalized, artists applying for this project must accept the risk that their artwork may be damaged, altered, or removed and The City of Toronto is not responsible for maintaining the artwork per the artist’s original intent once it is completed.

The artist further grants the City of Toronto the following exclusive rights:

(a) Reproduction (including electronic images) for not-for-profit promotion and educational purposes.
(b) The right to remove the artwork (or sections of the artwork) from the site for any reason including the following reasons:

  • Endangerment of public safety
  • Damage to the traffic signal box (including vandalism) requiring repair or maintenance
  • Documented significant adverse public reaction
  • Replacement of the traffic signal box

Contact Information

For more information, please email us at streetart@toronto.ca or contact:

Lilie Zendel, Manager: 416-392-0855

 

Traffic Signal Box Size and Configuration

The dimensions of the traffic signal box and base extension are as follows:            

Please note in some cases the traffic signal box may be slightly shorter than the above height. 

Download Outside the Box posters featuring hand-painted traffic signal boxes throughout the city!

 Series 1 (2014) Poster                             Series 2 (2015) Poster

           

 

Updated map of StART projects coming soon!

Year

Intersection

Artist

2013

Robert St And Bloor St W

Adrian Hayles

2013

Bloor St W And Montrose Ave

Uber5000

2013

Scarborough Rd And Kingston Rd

Uber5000

2013

Parkside Dr And Spring Rd

Bareket Kezwer

2013

Yonge St  And North York Blvd

Colin Turner-Bloom

2013

Victoria St And Queen St E

Emilia Jajus

2013

Logan Ave And Danforth Ave

Emilia Jajus

2013

Broadview Ave And Gerrard St E

Evgeny Cherkassov

2013

Coxwell Ave And Gerrard St E

Evgeny Cherkassov

2013

Spadina Ave And Dundas St W

Mediah

2013

Royal York Rd And Bloor St W

Elicser

2013

Sumach St And Queen St E

Elicser

2013

Queen St W And University Ave

Javid (JAH)

2013

Dundas St W And Montrose Ave

Jeff Blackburn

2013

St Patrick St And Queen St W

Jeff Blackburn

2013

Bloor St W And Bedford Rd

Jerry Silverberg

2013

Lake Shore Blvd W And Park Lawn Rd

Monica Wickeler

2013

Galloway Rd And Kingston Rd

Mediah

2014

Burnhamthorpe Rd And The West Mall

Anya Mielniczek

2014

King St W And Dowling Ave

Bareket Kezwer

2014

Simcoe St And King St W

Brendon McNaughton

2014

Glenlake Ave And Keele St

Bruno Revitte

2014

East Lynn Ave And Danforth Ave

Chris Perez

2014

Pacific Ave And Dundas St W

Colin Turner Bloom

2014

Greenwood Ave And Gerrard St E

Colin Turner Bloom

2014

Sheppard Ave W And Jane St

Shalak Attack

2014

Yonge St  And Fairlawn Ave

Emilia Jajus

2014

Gerrard St E And Woodbine Ave

Mediah

2014

Bathurst St And College St

Mediah

2014

Logan Ave And Dundas St E

Gary Smith

2014

Caledonia Park Rd And St Clair Ave W

Hayley Dawson

2014

Albert St And Bay St

Iva Jericevic

2014

Wilson Ave And Dubray Ave

Iva Jericevic

2014

Yonge St  And Davenport Rd

Elicser

2014

Wallace Ave And Lansdowne Ave

James Gardiner

2014

Roncesvalles Ave And High Park Blvd

Jeff Blackburn

2014

Davenport Rd And Spadina Rd

Jeff Blackburn

2014

Victoria St And Shuter St

Jerry Silverberg

2014

St Clair Ave W And Wells Hill Ave

Kate Hogg

2014

Yonge St  And Yonge Blvd

Kelly Diamond

2014

Mount Pleasant Rd And Eglinton Ave E

Margaret Cresswell

2014

Bayview Ave And Pottery Rd

Margaret Cresswell

2014

Yonge St  And Finch Ave

Nick Sweetman

2014

Kingston Rd And Highland Creek Overpass

Nikkole Lebrun

2014

The Queensway And Glendale Ave

Octavio Motto

2014

Davenport Rd And Oakwood Ave

Peru Dyer Jalea

2014

Front St W And Blue Jays Way

Paul Byron

2014

Keele St And St Clair Ave W

Rosalie Lam

2014

Lobb Ave And Shaw St

Rosalie Lam

2014

O Connor Dr And Coxwell Ave

Sarah Collard

2014

Berkeley St And Front St E

Random

2014

Dundas St W And Brock Ave

Spud

2014

University Ave And Dundas St W

Time and Desire

2014

The Pond Rd And Sentinel Rd

Time and Desire

2015

Bathurst St And Wilson Ave

Adrian Hayles

2015

Shuter St And Yonge St

Aisha Ali

2015

Gerrard St And Yonge St

Aisha Ali

2015

Queen St W And Yonge St

Andre Kan

2015

Carlton St  And Church St

Andre Kan

2015

Overlea Blvd And Thorncliffe Park Dr

Andrea Manica

2015

Lake Shore Blvd W And Tenth St

Andres Musta

2015

Glencairn Ave And Dufferin St

Anya Mielniczek

2015

Warden Ave And Danforth Ave

Bareket Kezwer

2015

Queen St E And Jones Ave

Candace Bell

2015

Lake Shore Blvd E And Woodbine Ave

Charles Weiss

2015

Mccowan Rd And Sheppard Ave E

Chris Perez

2015

Don Mills Rd And Van Horne Ave

Culture

2015

Sheppard Ave E And Meadowvale Rd

Culture

2015

College St And Yonge St

Christina Mazzulla

2015

Ellesmere Rd And Borough Approach E

Christina Mazzulla

2015

Coxwell Ave And Mortimer Ave

Craig White

2015

Kennedy Rd And Finch Ave E

Edmund Li

2015

Bathurst St And Queen St W

Elicser

2015

Jane St And Alliance Ave

Erica Balon - EGR

2015

Bloor St W And Lansdowne Ave

Erin Zimerman

2015

Dufferin St And Hunter Ave

Hemeterio

2015

Carlton St And Church St

Jacqueline Comrie

2015

Jane St And Driftwood Ave

Jeff Blackburn

2015

Danforth Ave And Barrymore Rd

Jeff Blackburn

2015

Lawrence Ave W And Keele St

Jenn Kitagawa

2015

Grace St And College St

Jerry Silverberg

2015

Lake Shore Blvd W And Long Branch Ave

John Gaitan

2015

Doris Ave And Hollywood Ave

Jordan Osbourne

2015

Yonge St  And Alexander St

Justin Pape

2015

Richmond St And Yonge St

Justin Pape

2015

Islington Ave And Finch Ave W

Kailey Spearin

2015

Eglinton Ave E And Bermondsey Rd

Kaitlin Brough

2015

Kingston Rd And Markham Rd

Kaitlin Brough

2015

Warden Ave And Sheppard Ave E

Katherine Laco

2015

Lawrence Ave E And Don Mills Rd

Kelly Diamond

2015

Kipling Ave And Dixon Rd

Kirsten McCrea

2015

Queen St W And Yonge St

Kirsten McCrea

2015

Eglinton Ave E And Kennedy Rd

Margaret Cresswell

2015

Parliament St And Mill St

Margaret Cresswell

2015

Bay St And Harbour St

Martina Vrbanic

2015

Sumach St And Dundas St E

Matt Cohen

2015

Jane St And Wilson Ave

Mediah

2015

Dundas St W And Sterling Rd

Mediah

2015

Church St And Wood St

Michael Enzbrunner

2015

Rexdale Blvd And Kipling Ave

Moises Frank

2015

High Park Blvd And Parkside Dr

Nick Sweetman

2015

Dundas St W And Royalavon Cres

Nicole Little

2015

Queen St W And Dufferin St

Paul Byron

2015

St Clair Ave W And Bathurst St

Phyllis Gordon

2015

Durie St And Bloor St W

Rachel Wilmshurst

2015

King St Cres And Weston Rd

Robin Hesse

2015

Yonge St  And Heath St W

Rodrigo Castro

2015

Morningside Ave And Military Trl

Sarah Collard

2015

Victoria St And Dundas St E

Shalak Attack

2015

Keele St And Victory Dr

Sophia Paas-Lang

2015

Wellesley St E And Church St

Stefan Verstappen

2015

Yonge St  And Shuter St

Tak Bui

2015

The West Mall And Bloor St W

Tatjana Hutinec

2015

Yonge St  And Chatsworth Dr

Tatjana Hutinec

2015

Yonge St  And Gould St

Teal Matrix

2015

Dundas St W And Yonge St

Team Spudbomb

2015

Sewells Rd And Brenyon Way

Ted Hamer

2015

Spadina Ave And Lowther Ave

Yasmine Louis

2016

Bloor St and Mill Rd

Aisha Ali

2016

Avenue Rd and Lawrence Ave W

Aisha Ali

2016

Kipling Ave and Evans Ave

Alexandra Karakis

2016

Lakeshore Blvd and Twenty Second St

Andre Kan

2016

Weston Rd and Northland Ave

Andre Castro

2016

Annette St and Evelyn Ave

Andrea Manica

2016

Leslie St and Lawrence Ave E

Andrew Patterson

2016

Sherbourne St and Gerrard St E

Anna Bucciarelli

2016

Dufferin St and Dupont St

Anna May Henry

2016

O'Connor Dr and St Clair Ave E

Arwynn Davey

2016

Bathurst St and Warwick Ave

Bareket Kezwer

2016

Old Kingston Rd and Military Trl

BARFFF Enterprises

2016

St Clair Ave and Kennedy Rd

Caitlin Taguibao

2016

Don Mills Rd and Dennis St

Charles Weiss

2016

McCowan Rd and McNicoll Ave

Chris Perez

2016

Davenport Rd and Dufferin St

Colin Davis

2016

Queen St E and Beech Ave

Courtney Binns

2016

Kennedy Rd and Sheppard Ave E

Culture

2016

Lawrence Ave E and Birchmount Rd

Devlin Ralph

2016

Kennedy Rd and Trojan Gate

Emilia Jajus

2016

College St and Dovercourt Rd

Emily May Rose

2016

Ellesmere Rd and Midland Ave

Erin Zimerman

2016

Neilson Rd and McLevin Ave

Flips

2016

Milner Ave, south of Markham Rd

Hannah Epstein

2016

Jane St and Annette St

Ingrid Mayrhofer

2016

Bathurst St and Adelaide St W

Jackie Saik

2016

College St and Dr Emily Stowe Way

Jacqueline Comrie

2016

Kingston Rd and Midland Ave

Jean-Luc Bonifay

2016

Markham Rd and Ellesmere Rd

Jeannette Nguyen

2016

Parliament St and Gerrard St E

Jeff Blackburn

2016

Front St E and Church St

Jeff Blackburn

2016

St Clair Ave W and Arlington Ave

Jen Bulthuis

2016

Keele St and Grandravine Dr

Jenn Woodall

2016

O'Connor Dr and Four Oaks Gt

Jin Tian Wu

2016

Brimley Rd and Pitfield Rd

Jomar Toledo

2016

Jane St and Falstaff Ave

Julian Raigoza

2016

Sheppard Ave E and Don Mills Rd

Justin Pape

2016

Gerrard St E and Pape Ave

Justin Pape

2016

Birchmount Rd, 350m north of Bonis Ave

Karen Roberts

2016

St Clair Ave E and Victoria Park Ave

Kathryn Durst

2016

Sheppard Ave W and Northover St

Loren Yeung

2016

Victoria Park Ave and Morecambe Gt

Louise Reimer

2016

Bloor St W and High Park Ave

Makes Collective

2016

Millwood Rd and McRae Dr

Margaret Cresswell

2016

Jane St and Haney Ave

Marley Allen-Ash

2016

Danforth Rd and Birchmount Rd

Mediah

2016

Finch Ave W and Talbot Rd

Megan Schoeppich

2016

Islington Ave and Milady Rd

Misi Farkas

2016

Dundas St W and Roncesvalles Ave

Monique Bedard (Aura)

2016

Port Union Rd and Lawson Rd

Monique Bedard (Aura)

2016

Islington Ave, 172m south of Bergamot Ave

Mr. Hydde

2016

Islington Ave and Summitcrest Dr

Olga Voronovska

2016

Eastern Ave and Carlaw Ave

Pam Lostracco

2016

Sheppard Ave E and Bessarion Rd

Paul Hollingsworth

2016

Mount Pleasant Rd and Manor Rd

Phyllis Gordon

2016

Dufferin St and Saskatchewan Rd

Rachel Wilmshurst

2016

Lansdowne Ave and Seaforth Ave

Random

2016

Lawrence Ave E and Orton Park Rd

Random

2016

Weston Rd and Sheppard Ave W

Rodrigo Castro

2016

Avenue Rd and Wilson Ave

Sandra Tarantino

2016

Dufferin St and Briar Hill Ave

Sari Richter

2016

Lakeshore Blvd and Legion Rd

Spud

2016

Davenport Rd and Lansdowne Ave

Stephanie Anacleto

2016

Kipling Ave and Snaresbrook Dr

Stephanie Cormier

2016

Sheppard Ave W and Wilson Heights Blvd

Tak Bui

2016

Dundas St E and Kingston Rd

Teal Matrix

2016

Yonge St and Merton St

Teal Matrix

2016

Evans Ave and Evans Crt

Timothy Hunter

2016

Lawrence Ave E and Underhill Dr

Tomas Del Balso

2016

Queen St E and Glen Manor Dr

Yi Zhang

2016

Bathurst St and Glencairn Ave

Yi Zhang

2016

Finch Ave W and Sentinel Rd

Zeesy Powers

In addition to the hand-painted traffic signal boxes, StART is also wrapping traffic cabinet boxes with a graphic synthetic wrap. The project features original artwork by Gary Taxali and photographic images by the late Moira McElhinney.

Gary Taxali is one of Canada’s best-known and highly acclaimed artists. His signature pop culture works are infused with 1930s-style packaging, posters, typography, and advertising with original and sophisticated characters and graphics onto distressed surfaces. His art and illustrations have appeared in the New York Times, Esquire, Rolling Stone, GQ, and Playboy. Amongst many accolades, Taxali was commissioned by the Whitney Museum of American Art to create a limited edition silkscreen to accompany the release of his first vinyl toy. He has won over 500 awards. His artwork for Aimee Mann’s 2008 album @#%&*! Smilers was nominated for a Grammy award. In 2012, Taxali designed a series of coins for the Royal Canadian Mint. He serves on the Stamp Advisory Committee for Canada Post. In addition to his international exhibitions and lectures, Taxali creates toys, designs pocket squares for Harry Rosen, is an author, and teaches at OCAD University. 

Moira McElhinney (1956-2013) was a Toronto photographer who produced work that focused predominantly on nature and panoramic landscapes. A native Torontonian, McElhinney studied Still Photography at Ryerson University and Fine Art at Central Technical School. Her career started three decades ago with custom printing photographs for commercial and fine art clients. Her work aims to highlight the beauty and simplicity of nature and the everyday world.

The Public Realm Section of the Transportation Services Division strives to perform its duties at the highest levels at all times. If you have a complaint about an aspect of our division, there is a process for complaints that you can follow to have your concern addressed. All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible. We also welcome any compliments or kudos you may have.

Making a complaint or compliment

Complaints/compliments may be made verbally (in person or by telephone) or in writing (by mail or e-mail). With a complaint, we recommend you speak directly to the staff member responsible for the program in question. Most complaints are received this way and can often be resolved quickly.

If you are not satisfied with how your complaint has been managed, you can submit your complaint directly to Elyse Parker, the Director of the Public Realm Section. The Director can be reached at:

By e-mail:

Director Public Realm
eparker@toronto.ca
Subject line: PUBLIC REALM COMPLAINT / COMPLIMENT

By Telephone: 

(416) 338-2432

By mail:

ATTN: DIRECTOR of the Public Realm Section: COMPLAINT / COMPLIMENT
Public Realm Section
City Hall, 100 Queen Street West
17th Floor, East Tower
Toronto, ON
M5H 2N2

We recommend that you direct your complaint or compliment to the relevant program area.

Alternatively, you can make a complaint or compliment:

TTY:

416-398-0889 (311 general enquiries line)

Office of the Ombudsman: City of Toronto

If you are not satisfied with the outcome of your complaint, you can present your compliant and concerns to the City of Toronto's Office of the Ombudsman. Visit their secure and independent website for more information.

Alternatively, you can contact the Office of the Ombudsman:

  • By telephone: 416-392-7062
  • By e-mail: ombuds@toronto.ca
  • In person: 112 Elizabeth Street
  • TTY: 416-392-7100

Who reviews complaints?

All complaints, including those resolved by program staff, are reviewed by the Director and other management staff. Your complaint will be treated as confidential to protect your privacy; however, you should be aware that when a complaint is investigated, you may be indirectly identified. If you do not wish to be identified, you may submit an anonymous complaint.