The program is staffed by a volunteer committee of active and retired Toronto Fire Services' employees. The program exists to anticipate, recognize and respond to the concerns and needs in the areas of health, welfare and quality if life of firefighters, active or retired, their families and friends. The program is independent of both management and the association while maintaining a cordial and respectful working relationship with both organizations.
Through peer counseling and referral consulting, the Employee Assistance Program addresses physical, emotional, financial, legal and spiritual concerns at the request of an individual. The program recognizes and respects the individual's right to self-determination, respect and their ultimate personal responsibility.
When initiated through the chain-of-command, a Critical Incident Stress Debriefing Team will activate the appropriate structured group intervention, twenty-four hours per day, three-hundred-and-sixty-five days per year.
Volunteers in the program uphold the highest standards of professionalism in all respects, whether engaged with individuals, groups or organizations. They are committed to provide a confidential, easily accessible service that, respects an individual's needs and wishes. Volunteers observe the highest ethical, legal and moral standards, without thought of personal or financial gain. They will not be influenced by any individual, group or organization to act or refuse to act in the best interest of their client.