We strive to profile the City of Toronto in a politically sensitive and positive manner on a local, national and international level. 

Protocol Services manages the following services:

• Flag-raisings and half-mastings
• Donations of official gifts
• Delegations and study tours

We issue or manage, on behalf of the Mayor and Toronto City Council:

• Proclamations: Information and past proclamations | Request a Proclamation
• Celebratory scrolls: Information | Request a Scroll
• Letters of greeting: Information | Request a Letter of Greeting from the Mayor
• Invitations to the Mayor for public events
• Key to the City honours

We also organize internal awards, ceremonial events, conferences, seminars and other major events.

*Please note The Toronto Book Awards has moved to Culture.

The City honours the past:

• Every Remembrance Day on November 11, we acknowledge the courage and sacrifice of those who served their country.
• Each June 6, the City of Toronto honours the Canadian men and women who took part in the Allied forces' invasion of Normandy, France on June 6, 1944.
• Communities across Toronto have a long tradition of honouring the soldiers who fought for our freedom. Each of the former cities, as well as some earlier villages, often had their own memorial or cenotaph. 
• Starting in fall 2008, a number of street signs across Toronto were unveiled that pay tribute to fallen soldiers from Toronto.

The City provides up to 100 pins to individuals or organizations that are participating in exchanges, national or international events, tournaments or representing the City of Toronto. The request must be made in writing to Protocol Services and is limited to one request per organization.