Permits, Licences & Bylaws

Information About You

Photo of person completing formProtecting your personal information is very important to us. The City collects your personal information to register you for services such as a recreation program or a subsidized child care space.  And we must protect your personal information from unauthorized collection and use. You have the right to access your own information and to request that inaccurate information be corrected. If you feel your personal information has been mismanaged, you can register a complaint.

Protecting Your Personal Information

ExpandPrivacy Protection

The City cannot collect your personal information unless it is legally authorized to do so by statute or by-law. With few exceptions, personal information must be collected directly from you. The City must give you advance notice in writing of: (i) its authority to collect your information, (ii) how it will be used, and (iii) whom to contact if you have questions about the use of your information.

The City cannot use your personal information except as permitted under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Personal information may only be used for the purpose for which it was collected or with your permission. Information intended to be used for a secondary purpose must be reviewed and approved by Corporate Information Management Services of the City Clerk's Office. When personal information is used, the City must take reasonable steps to ensure information it is accurate.

With a few exceptions, you have a right of access to your own personal information. Your information may also be disclosed by the City to another person, if you consent to that disclosure. If you believe the record is incorrect, you can request that the information be corrected. If your request is refused, you may ask that a statement of disagreement be attached to the information.

Your information may be disclosed to another person such as your  legal representative, if you consent to that disclosure. Your information may also be disclosed by the City without your consent under very limited and specific circumstances outlined under MFIPPA

You can read about how long personal information is kept and how it is disposed of in the City's Directory of Records

ExpandPrivacy Complaints

In addition to providing access to government-held information, the Municipal Freedom of Information and Protection of Privacy Act contains a privacy scheme with standards for the collection, use, disclosure, retention and destruction of personal information held by government institutions.

If you have reason to believe that the City has breached your privacy, please send a  letter of complaint or email with details about the incident to Corporate Information Management Services. 

We will investigate your confidential complaint and respond to you directly.

You also have the right to complain formally about a privacy breach to the Information and Privacy Commissioner (IPC).  

The IPC will assign a compliance investigator to review the facts of the complaint and will determine if the City has complied with the privacy legislation requirements.

ExpandPrivacy Training

Staff can now enroll, through ELI, in a specialized eLearning module to help complete mandatory privacy training. The Protecting Privacy on the Job eLearning module is for City staff, volunteers and contract staff under an agreement or contract with the City of Toronto. The module provides basic privacy training and when complete, is recorded in each staff member's training record in ELI.


For any questions about the Protecting Privacy on the Job eLearning module or the levels of training required for staff, please contact the City Clerk's Office, Corporate Information Management Services or refer to the Access & Privacy Training Chart and FAQs.

Access and Privacy Training Chart

Frequently Asked Questions