Shelter, Support and Housing Administration

Information for SSHA Division Staff

Key operating resources are housed here for the use of City staff. Agencies are welcome to view and utilize as models any policies or resources that may work for them.


Housing Hub

Information about subsidized and affordable housing options and how to access these; what services can help people remain in their homes; who to call if someone is being evicted; and where to go for emergency accommodation.

Service Guides

Guide to Services for People Who are Homeless

Services for Seniors in Toronto 

Welcome Home Guide to Services for Tenants 

Standards and Guidelines

Bed Bugs, a handbook for Shelter Operators (PDF)

City Guidelines for Social Housing Providers

Customer Service Standards

Housekeeping Manual for Municipally Operated Shelters (PDF)

Rent-Geared-to-Income (RGI) Administration Manual

Toronto Shelter Standards

Staff Reports

Check out the latest staff reports from Shelter, Support and Housing Administration