Human Resources

TalentFlow Support

The following are instructions for applicants on how to register and apply for City of Toronto job opportunities using TalentFlow. Before you can apply for available job opportunities, you must have a confidential Candidate Profile registered on TalentFlow.

Important Things to remember:
  • Internal job postings are available only to City of Toronto employees. External candidates are ineligible to apply for internal job postings, and therefore will not be considered.
  • The City will only contact you if are being considered for the position.
  • You must maintain your TalentFlow profile with up-to-date contact information, such as address, phone #, last name, etc.
  • The name on the resume/cover letter must match that of the registered user. Please DO NOT apply on behalf of anyone else.
  • You must submit your completed application prior to 12 midnight (EST) on the day of the closing..
  • Remember to review your application and pre-screening questions before clicking "Confirm and Submit". Once submitted, you cannot change your application or re-apply.

How to register

Once you have completed the registration process, you will not have to do it again. You will be able to log in and apply to job opportunities.
  • From the Job Opportunities site, click the link to Register at the top or bottom of the page.
  • Enter a valid email address and click 'Continue'. All confirmations and acknowledgements are sent to this email address.
  • Complete all mandatory fields with red text and marked with an asterisk.
  • Scroll down and complete the Getting to know you survey.
  • When complete, click 'Submit Registration' at the bottom of the page.
  • You will be asked to complete four steps to set up your Personal Profile.
Record the user name and password that you input during the registration process as you will need this to access your TalentFlow profile and apply for City of Toronto jobs. DO NOT share your User Name and Password with anyone.

Completing your Personal Profile

There are four steps in creating your Personal Profile.

WARNING: If you click on the 'Delete Profile' button at any point throughout the process, you will have to re-enter all of your information again.

Step 1: Contact Information, Education and Experience

  • In Step 1, complete all mandatory fields in red text marked with an asterisk. Your email address should be entered in lower case only.
  • Enter your education and experience.
  • When complete, click 'Save and Continue' at the bottom of the page.

Step 2: Salary, Employment Type and Job Type Status

  • You are now at Step 2 of the Personal Profile. Complete all mandatory fields in red text marked with an asterisk. Please select only the Location field: Canada-Ontario-Toronto. Salary expectations are not used for screening purposes. For convenience, a default minimum salary expectation of $1 is provided. Please skip this section and proceed to the next step of the registration process.
  • Select the Employment Type and the Job Type Status (select all that apply).
  • Select your employment eligibility status and enter your availability.
  • When complete, click 'Save and Continue' at the bottom of the page.

Step 3: Adding a Resume

  • You are now at Step 3 of the Personal Profile. You are required to enter a title for your profile. Your profile title can be anything you like (i.e. Accounting Assistant 1, the Job ID, etc.) This is for your personal reference only.
  • You will need to select a Job Stream for your profile. Click on the drop down menu and select a job family that most represents what you are applying for (Please note the Job Stream is only used to categorize your resume for your reference. It will not restrict the jobs you are able to apply to).
  • There are three different ways you can attach your resume to your profile:
    • You can upload your resume from a file (Microsoft Word is recommended).
    • You can use the "Resume Builder" to build a resume.
    • You can type/copy and paste your resume in the Resume text box.

Step 4: Core Skills and Job Positions Inventory

  • Select at least one Core Skill from the drop down menu and at least one Job Position. Enter the number of years that you used the skill and the number of years that you were in the position selected, respectively. If you have additional skills you would like to add, click on the link: 'Add More Skills'.

Core Skills & Job Positions are not being used for screening purposes.
  • If none of the job positions options apply to you, select “Other”.
  • To Remove a Core Skill or Job Position selection, go to the Remove column and place a check mark in the field you wish to remove. Click 'Save and Continue' and the field will be removed.
  • When complete, click 'Save and Continue'.

Congratulations! You have successfully registered your profile on TalentFlow. You will receive an onscreen thank you message and a confirmation email will be sent to your registered email address.

Modifying an existing resume

Prior to applying for a job, you may want to change an existing resume, delete or even add a new one. This is done through the Job Seeker Desktop and is called Modifying your Profile.

Modifying an Uploaded Resume
To modify your existing resume, click on the Edit link in the profile section of your Job Seeker Desktop. This will take you to the Edit Professional Profile section.
  • Here you can upload an updated resume from a file using the 'File Manager' button.
  • Click the 'Update' button.
  • Click the 'Choose File' button and select the file you want to upload and click 'Upload'.
  • Click the 'Return & Attach'.
  • Depending on the format of your uploaded document, your resume may appear in the resume text field.
    DO NOT modify your resume in the text field as the changes will not be reflected when you apply to a job. Your resume will be submitted exactly as it appeared when uploaded.
  • Click 'Save and Continue' and your resume will be displayed (please ignore any formatting issues).
  • Click 'Continue'.
  • What you will then see is the Core Skills and Job Positions inventory. You can make changes here or click 'Save and Continue' at the bottom of the screen.
  • To Remove a Core Skill or Job Position selection, go to the Remove column and place a check mark in the field you wish to remove. Click 'Save and Continue' and the field will be removed.
  • You will be returned back to your Job Seeker Desktop with a confirmation message that you have been successfully edited your profile.
Modifying a Typed or Copy/Pasted Resume
To modify your existing resume, click on the Edit link in the profile section of your Job Seeker Desktop. This will take you to the Edit Professional Profile section.
  • You can modify your resume in the text box provided. Use the tools at the top of the text box to format your resume (i.e., bold, add bullets etc.). You can also cut and paste your resume from a Word document.
  • Once complete, click 'Save and Continue'.
  • You will be able to preview and edit your resume. Once it is finalized, click 'Continue'. This will take you to Step 4 of the registration process.
  • What you will then see is the Core Skills and Job Positions inventory. You can make changes here or click 'Save and Continue' at the bottom of the screen.
  • To Remove a Core Skill or Job Position selection, go to the Remove column and place a check mark in the field you wish to remove. Click 'Save and Continue' and the field will be removed.

Adding a new resume

To add a new resume, click on the Add Additional Profile link in the profile section of your Job Seeker Desktop. This will take you to the Edit Professional Profile section. Enter a title for your Profile.

  • There are three different ways you can attach your resume to your profile:
    • You can upload your resume from a file (Microsoft Word is recommended).
    • You can use the "Resume Builder" to build a resume.
    • You can type/copy and paste your resume in the Resume text box.
Uploading a Resume
  • Click 'File Manager'.
  • Click 'Add New'.
  • Click the 'Choose File' button and select the file you want to upload and click 'Upload'.
  • Click the 'Return & Attach'.
  • Click 'Save and Continue' and your resume will be displayed (please ignore any formatting issues).
  • Click 'Continue'. This will take you to Step 4 of the Professional Profile process.
Using the Resume Builder
  • To build a resume click 'Resume Builder' and follow instructions.
  • Once you have completed all applicable fields, click 'Save and Continue'.
  • You will be able to preview and edit your resume. Once it is finalized, click 'Continue'. This will take you to Step 4 of the Professional Profile process.
Type or Copy/Paste Resume
  • You can type your resume into the text box provided. Use the tools at the top of the text box to format your resume (i.e., bold, add bullets, etc.). You can also cut and paste from a Word document.
  • Once complete, click 'Save and Continue'.
  • You will be able to preview and edit your resume. Once it is finalized, click 'Continue'. This will take you to Step 4 of the Professional Profile process.
Core Skills and Job Positions Inventory

Step 4 of the Professional Profile (This is a Core Skills and Job Positions inventory.)

  • Select at least one Core Skill from the drop down menu and at least one Job Position. Enter the number of years that you used that skill and the number of years you were in the position selected, respectively. If you have additional skills you would like to add, click on the link: 'Add More Skills'.If none of the job positions options apply to you, select “Other”.
  • To Remove a Core Skill or Job Position selection, go to the Remove column and place a check mark in the field you wish to remove. Click 'Save and Continue' and the field will be removed.
  • When complete, click 'Save and Continue'.

Modifying an existing cover letter

Prior to applying for a job, you may want to update an existing cover letter, delete or even add a new one. This is done through the Job Seeker Desktop and is called modifying your Profile.

Modifying an Uploaded Cover Letter
To modify your existing cover letter, click on the Edit link in the cover letter section of your Job Seeker Desktop. This will take you to the Edit Cover Letter section.
  • Click the 'Choose File' button and select the file you want to upload and click 'Re-Upload'.
  • Click 'Save Cover Letter' and you will be returned to the Job Seeker Desktop.

Adding a new cover letter

Uploading a Cover Letter
Click the Add Additional Cover Letter link in the cover letter section of your Job Seeker Desktop. This will take you to the Submit Cover Letter section.
  • Enter a title for your Cover Letter.
  • Click the 'Choose File' button and select the file you want to upload and click 'Upload'.
  • Click 'Save Cover Letter' and you will be returned to the Job Seeker Desktop.

Searching for job opportunities

You can search and apply for jobs by logging into TalentFlow using the log in name and password you created during the registration process. You will be able to view and apply for jobs from the Job List. Click on the Job List link under the Jobs Management section.

  • To search, select from the menus provided in the Search Open Positions section and click the 'Search' button.
You can also search by Keyword. Enter a word in the keyword search text field and click the 'Search' button. Jobs will be displayed based on your selected criteria.
  • In the Search Results screen, you can click on any of the Search Results column headings to sort the results.
  • To view the details of a job posting, simply click on one of the Job Titles.

Using the Job Search Agent

Job Search Agents allow you to set up automatic search agents that will look for new jobs that match your criteria. When a new job is posted that matches your criteria, you will be automatically notified by email. You can store up to five different Job Search Agents at any one time.

  • From your Job Seeker Desktop, click 'Job Search Agents'.
  • Click 'Add Job Search Agent'.
  • Assign the Job Search Agent a name. This name will not affect the search in TalentFlow.
  • Select whether you want to search using a Keyword search or a Job Title search.
  • Complete the remaining information fields. These are optional and not required in order to save your agent.
  • Click the 'Save Search Agent'.
  • You can view existing agents by clicking on the titles, and you can view jobs that match your search criteria by clicking 'view'.

Applying for job opportunities

Please note that once you confirm and submit your application, you will NOT be able to make changes.
  • To apply, click 'Apply Online Now' from the top or bottom right-hand side of the job posting.
  • You will be prompted to log in using your TalentFlow user name and password.
  • The Job Confirmation screen will display. This screen confirms the job posting you are applying for.
  • Select a Profile to attach to your application. Your profile includes your resume and must be updated prior to submitting your application.
  • Select a Cover Letter.
  • Complete the Questionnaire. You must complete the questionnaire in order to submit your application and complete the application process (questions marked with an asterisk are mandatory). Please choose your responses carefully. Once you submit your application, your responses cannot be changed.
  • At the bottom of the page, click the 'Preview Application' button.
  • Review your application to ensure you have selected the correct Resume, Cover Letter and Pre-Screening Questionnaire Answers.
  • If you want to make changes to your application, click 'Go Back and Update Application'.
  • If you are ready to submit your application, click 'Confirm and Submit Application'.
Congratulations! You have successfully submitted an online application for a Job Opportunity. An acknowledgement screen appears thanking you for your application and also provides confirmation of the job ID # and job title that you have applied for. An email confirmation will also be sent to your registered email address.

Reviewing your application

From your Job Seeker Desktop, click the Application History link to review the job posting, questionnaire as well as the resume and cover letter you have submitted.

Modifying or deleting your TalentFlow account

Updating Your Personal Data
To edit your Contact Information, Education and Experience, Job Location/Pay Information, Employment Eligibility, Availability or References:
  • From your Job Seeker Desktop, click Edit next to the appropriate selection.
  • Make appropriate changes/additions.
  • Click 'Save and Continue'.
Changing Your TalentFlow Password
  • From your Job Seeker Desktop, click Edit next to "Edit Username and Password".
  • Enter your old password.
  • Enter your New password and Confirm Password.
  • Click 'Update'.
Editing Your Security Question
  • From your Job Seeker Desktop, click Edit next to "Edit Security Question".
  • To change your Security Question, click on the drop down menu next to the "Select the Security Question" field and select a security question.
  • Input the answer to this Security Question in the text field next to "Security Answer".
  • Click 'Update'.
  • To change your response to the existing "Security Question", input the new answer to this Security Question in the text field next to "Security Answer".
  • Click 'Update'.
Deleting Your TalentFlow Account
  • Log in to TalentFlow using the username and password you created when you registered.
  • Click on Edit next to the "Edit Username and Password".
  • Click 'Delete Account'.

Technical assistance

If you experience any technical difficulties during the registration process you can contact TalentFlow Support (provided by Brainhunter Systems Ltd.):

For all other inquiries please contact City of Toronto staff at:

Do's and don'ts

Do's

  • Apply online and in advance of the posting expiration date.
  • Create a profile now, even if you are not applying for an opportunity. This will make it easier for you to apply for an opportunity when the time comes.
  • Tailor your resume and/or cover letter to the posting you are applying for. Read the posting clearly, paying particular attention to the key qualifications.
  • Create a resume and/or cover letter in Word or "Word saved as PDF" format and name it according to the posting you are applying for. This will help you attach the correct resume to your application.
  • Make sure your application is correct before you click the Submit and Confirm button. Once an application is submitted, it cannot be revised or deleted. The TalentFlow system and HR processes restrict you to submit only one application. If in doubt, review your application completely.
  • Carefully read all of the questions on the Pre Screening Questionnaire (PSQs). These answers, along with your resume and cover letter, will be used in the screening process. Resumes, cover letters and responses to Pre Screening Questions cannot be revised once your application is submitted.
  • Keep your contact details up to date on your TalentFlow Account.

Don'ts

  • Do not apply at the last minute. Job postings expire at 11:59 p.m. EST on the closing date. If you do not submit your application/profile before 11:59 p.m. it will not be processed, even if you are in the middle of completing the submission. Once the posting is removed from the board, you will not be able to apply.
  • Do not save your resume or cover letter as an image PDF as text cannot be extracted for screening purposes.
  • Do not apply using anyone else's login and/or validation. If the name does not match on the application and in SAP, the application will not be considered. Applicants must apply for positions using their own TalentFlow profile.
In accordance with the Accessibility for Ontarians with Disabilities Act (2005), the provision of accessible formats and communication supports for persons with disabilities is available upon request. If you encounter a problem registering or applying on line, please call 416-392-8665 (accessibility issues only) or email jobshelp@toronto.ca for assistance.