Services

Toronto emergency services

Toronto is one of the safest cities in North America thanks to the professionalism and dedication of our emergency service agencies.

Police Badge

Fire Badge Toronto Paramedic Services

OEM Badge

Toronto Police Service
40 College Street
Toronto, Ontario
M5G 2J3

Main switchboard:
416-808-2222

Toronto Fire Services
4330 Dufferin Street
Toronto, Ontario
M3H 5R9

General inquiry:
311

Toronto Paramedic Services
4330 Dufferin Street
Toronto, Ontario
M3H 5R9

Main switchboard:
416-392-2000

Office of Emergency Management

General inquiry: 416-392-4554
Email: OEM@toronto.ca

In an emergency call 9-1-1

In an emergency seconds count! When police, fire, or medical emergencies occur, call 9-1-1. Trained emergency call takers will provide you with the information and assistance you need.

911-Info

9-1-1 = EMERGENCY in any language

When should you call 9-1-1?

Call 9-1-1 during any emergency where people or property are at risk.

What you should know when dialing 9-1-1

  • at home, you can dial 9-1-1 direct
  • at a business or other location, you may need to dial an outside line before dialing 9-1-1
  • at a pay phone, dial 9-1-1, the call is free
  • when using a cellular phone be prepared to give the exact location of the emergency, the call is free
  • for TTY access (Telephone Device for the Deaf) press the spacebar announcer key repeatedly until a response is received
  • if the caller does not speak English, they must stay on the line while the call taker contacts our telephone translations service.

What you can do to help 9-1-1 help you!

Remain calm and speak clearly. Identify which emergency service you require (police, fire, or ambulance) and be prepared to provide the following information:

  • a description of what is happening
  • the location
  • your name, address and telephone number

Please remain on the line to provide additional information if requested to do so by the call taker.

DO NOT HANG UP UNTIL THE CALL TAKER TELLS YOU TO DO SO.

Remember, it is important to have your house numbers visible from the street. This will assist emergency personnel in finding you as quickly as possible.