Winter Maintenance

Clearing snow and ice from your property

Hey, Toronto -- it's time to be a good neighbour

In much of Toronto, the City provides mechanical sidewalk snow clearing. But in some parts of Toronto, (mainly the core area), the city is unable to provide this service.

That's why we're asking all residents and business owners in those areas to clear the ice and snow from sidewalks adjacent to their properties within 12 hours of a snowfall. Clearing the ice and snow from the sidewalk in front of your home or business will make it safer for everyone.

Failure to do so could result in a fine of $100.00 plus $25.00 surcharge, total $125.00 as per Municipal Code Chapter 719. View a map of sidewalk snow clearing (PDF) in the City. You'll need the free Adobe Acrobat reader to view PDF files. Get the Free Acrobat Reader

If you plan to use salt, please take care to use the proper amount and not use too much. Using alternative products such as clay kitty litter or sand is also a good idea.

If you are a senior or person with a disability living in the core area, and require the sidewalk snow clearing service, you may download the application form (PDF) and submit it to us along with the required documentation. If you have any questions about the form, the service or are unable to print the form, please contact us at 311 (service available in some parts of Toronto, York and East York only).

Here is a brief description of what you can expect and some helpful numbers to call if you require assistance.

  • High pedestrian volume sidewalks will be cleared when the snow has stopped and the accumulation has reached two centimetres (approximately one inch).  High pedestrian volume sidewalks are sidewalks on arterial roads, transit routes, near school zones and around accessibility locations.

  • Low pedestrian volume sidewalks will be cleared when the snow has stopped and the accumulation has reached eight centimetres (approximately 3 inches).  Low pedestrian volume sidewalks are sidewalks on local roads.

  • Generally, it takes approximately thirteen hours to clear high and low pedestrian volume sidewalks after a snowfall.  However, depending on the severity of the storm, sidewalks may have to be cleared more than once.

  • This service can take up to 72 hours after the snow has stopped.

  • The service does not include the clearing of snow from driveways or private approaches (private sidewalks) leading to a residence.

  • If your property is a corner lot, the sidewalk on the flank will not necessarily be cleared at the same time as the sidewalk at the front. This work is sometimes performed by different equipment.

  • While every attempt is made to clear all the residences on the service within 72 hours, if your sidewalk has not been cleared after 72 hours after the end of a snowfall, please call the appropriate number below and staff will place your address on our “missed list” and crews will be scheduled to attend and clear the sidewalk.

  • A detailed Sidewalk and Transit Snow Clearing Level of Service Table is available for viewing

If you have any questions about Toronto's snow clearing service, call 311.

So, come on Toronto. Take the time to clear the ice and snow from in front of your property. Show everyone that you are a good neighbour.