Customer Service Standards

Environment and Energy Division – Customer Service Standards

The Environment and Energy Division serves the community and the corporation in addressing environmental issues of concern by: providing research and policy expertise; establishing effective policy and program partnerships between external and internal stakeholders; and by delivering the tools needed to support residents and businesses in making changes to contribute to greener lifestyles and business practices. The Division delivers its services through two main areas:

  • Environmental support for residents and business

  • Corporate environmental support

We have a procedure for receiving and responding to complaints from the public regarding service, wait time, actions or lack of action by an employee of the Environment and Energy Division. We also welcome any compliments or kudos you may have. All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible.

 

Corporate Service Standards


The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.

 

  

Eco Roof Incentive Program

Service Standard

  • Online Application
    A written response on the status of an online application can be expected within 4-6 weeks of submission.

Smart Commute Toronto - Central

Service Standard

  • Smart Commute Program
    A workplace site assessment will be completed and a baseline survey started within 4 weeks from the time of a signed new client agreement.

  

Live Green Capital Projects Program

Service Standard

  • Letter of Interest
    A written response on the status of your letter of interest can be expected within 3 weeks from the posted closing date.

  • Full Application
    A written response on the status of your full application can be expected within 4-6 weeks from the posted closing date.

Live Green Community Investment Program

Service Standard

  • Letter of Interest
    A written response on the status of your letter of interest can be expected within 3 weeks from the posted closing date.
  • Full ApplicationA written response on the status of your full application can be expected within 4-6 weeks from the posted closing date.

Live Green Membership Card

Service Standard

  • Business Application
    An email response on the status of your application can be expected within 2-4 weeks from the date of submission.
  • Membership Card Sign-up
    Membership cards are mailed by Canada Post at the beginning of every month. New members can expect their cards to arrive in 4 to 6 weeks from the time of online registration.

Live Green Toronto ChemTRAC Toxics Reduction Grants

Service Standard

  • Letter of Interest
    A written response on the status of your letter of interest can be expected within 3 weeks from the posted closing date.
  • Full Application
    A written response on the status of your full application can be expected within 4-6 weeks from the posted closing date

Live Green Toronto Volunteers

Service Standard

  • New Volunteer Sign-up
    Upon the successful completion of a volunteer application and interview, volunteers will be engaged in training and volunteer opportunities.