Long-Term Care Homes and Services provides a variety of long-term healthcare services for residents in our long-term care homes and for clients with long-term healthcare needs and/or functional limitations who still live in the community. Clients may live in their own homes and receive in-home support services, attend an adult day program in one of the long-term care homes or live in designated apartment buildings in which the division provides supportive housing services. The scope of services provided includes:
- ten long-term care homes
- community support programs
- supportive housing services
- homemaking services
Customer service in the division starts with recognizing that we are in the homes of the residents and clients providing direct care and services while indirectly providing service to family members. We understand that our behaviour affects those around us, many of whom are vulnerable with special and diverse needs. By creating bright, cheery and optimistic environments we serve the individual and seek a positive experience. We do this by speaking and listening respectfully; anticipating needs, living the CARE values (Compassion- Accountability- Respect-Excellence) and working together as a team in a conscientious, positive home-like environment.
Corporate Service Standards
The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.