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Contingency Service Delivery Plan

The following information is the contingency service delivery plan, updated as of 2 p.m. on Friday, February 19. In the event of a labour disruption involving Local 79, this contingency plan will be implemented immediately and will remain in place for the duration of the disruption or until further notice.

Service updates will also be communicated via the City's Twitter account, @TorontoComms

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In the event of a labour disruption, meetings and events may be cancelled or rescheduled.

Questions about the City's service delivery and program impacts during a labour disruption can also be directed to 311, 24 hours a day, seven days a week (416-392-CITY/2489 outside city limits, TTY 416-338-0TTY/0889). Always call 911 for emergencies. Higher than normal call volumes and wait times can be expected during a labour disruption. 311's online service requests, mobile applications and email service will be suspended during a labour disruption.

The Toronto Police, Fire Services, Long-Term Care Homes and Services (Homes for the Aged) as well as the TTC, Toronto Community Housing properties and most Toronto Public Library branches will not be affected. The City and its unions have agreements in place that will maintain essential Toronto Paramedic Services (ambulance). Paramedics (Local 416) are required to report to work. The City has an Essential Ambulance Services Agreement with Local 79 that ensures appropriate staffing of Emergency Medical Dispatchers and Senior Emergency Medical Dispatchers.

The City remains prepared to respond to emergency situations. Should an emergency weather situation occur during the labour disruption, residents are encouraged to call or visit vulnerable friends, neighbours and family to ensure they are not experiencing any difficulties related to the weather.

Service Alerts

Starting Monday, February 22, the Metro Hall parking ticket payment counter will temporarily relocate to City Hall, ground floor. If there is a labour disruption involving Local 79, this re-located counter will be closed. 

Service contingency plans

ExpandWater services

Water supply and sewage treatment systems will continue to function with full compliance with provincial regulations.

Call 311 in the following critical situations:

  • no water supply
  • to request emergency shut-off of water supply (flooding)
  • to report a broken or leaking water main
  • to report a spill (such as oil or chemical)
  • blocked sewer connection or storm sewer
  • severe basement flooding

ExpandWaste collection

Residential and commercial curbside collection of garbage, Blue Bin recyclables, Green Bin organics and bulky items (such as furniture) will continue in all areas of the city. City-serviced, multi-residential (apartment/condominium) locations receiving front-end collection will also continue in all areas of the city. Collection times may vary or be delayed, so please keep collection containers out until collected.

Collection of household hazardous waste, e-waste and metal goods (such as stoves) is suspended for all customers city-wide. Night collection service for locations on main streets is also suspended city-wide.

General litter maintenance, litter bins on streets and in parks as well as processing of requests for new and additional residential curbside bins will continue.


Other waste services
Transfer Stations will be open to receive commercial garbage. All regular fees apply.

All household hazardous waste depots will be closed. E-waste collection and bin exchanges will not be available.  

All Transfer Station will operate on regular hours and will receive all materials with the exception of Household Hazardous Waste.

The following Transfer Stations operate from Monday 6 a.m. to Saturday 12:30 p.m.:

  • Bermondsey Transfer Station, 188 Bermondsey Rd. (Eglinton Avenue East and Victoria Park Avenue)
  • Ingram Transfer Station, 50 Ingram Dr. (Keele Street and Eglinton Avenue West)

 

The following Transfer Stations operate from Monday to Friday, 6 a.m. to 6 p.m.:

  • Commissioners Street Transfer Station, 400 Commissioners St. (Lake Shore Boulevard East and Logan Avenue)
  • Disco Transfer Station, 120 Disco Rd. (Dixon Road and Carlingview Drive)
  • Dufferin Transfer Station, 35 Vanley Cres. (Chesswood Drive and Sheppard Avenue West)
  • Victoria Park Transfer Station, 3350 Victoria Park Ave. (Victoria Park Avenue and Finch Avenue East)

The following Transfer Station is open Monday to Friday, 6 a.m. to 6 p.m. and Saturday 7 a.m. to 12:30 p.m.:

  • Scarborough Transfer Station, 1 Transfer Pl. (Markham Road and Sheppard Avenue East)

ExpandRoad maintenance and safety services

The following services will be provided, but some delays are expected:

  • winter services, including road, sidewalk and bike lane salting and plowing
  • emergency road, sidewalk and sign repairs
  • issuing of emergency utility, special event and street occupancy permits
  • online parking permits
  • hate graffiti removal

 

The following will not be provided:

  • routine street cleaning
  • routine maintenance to expressways, roads, sidewalks and bridges
  • processing of in-person requests for on-street and off-street parking permits

 

In the event of a winter storm event during a labour disruption, the Transportation Services division has plans in place to maintain road safety across Toronto.

 

All construction projects will continue.

ExpandParamedic (ambulance) services

All emergency response services will operate at full service levels. First aid, CPR and AED (defibrillator) courses scheduled at City facilities will be cancelled.

ExpandChildren's services

All child care centres directly operated by the city will be closed. All Children's Services district offices (child care fee subsidy offices) will be closed. Processing of applications for child care fee subsidies will be suspended.

Payments to non-municipally operated child care centres and agencies will continue.

Toronto Home Child Care Agency will continue to operate. Clients with emergency issues related to fee subsidy can call 416-397-1262.

ExpandParks and recreation facilities and services

All permits at City recreation facilities will be cancelled. All recreation programming will be cancelled for City and community-operated programs at all community centres, arenas, swimming pools and fitness centres, including camps, classes, and drop-in clubs. All programming for City and community-operated programs at all schools will be cancelled. All community centres will be closed.

All recreation program registration will be suspended. Following the labour disruption, wherever possible, programs will be extended to make up for the lost time. Cancellations, credits and refunds cannot be processed until after services have resumed and where applicable, credits/refunds will be pro-rated.

Emergency tree maintenance and inspection (including the Emerald Ash Borer program) will continue.

Ferry service to Toronto Island Park will continue.

City parks, including the Riverdale Farm and High Park zoo will remain open to the public. 

Arenas will remain open for permit-holders and outdoor ice rinks will remain open for unsupervised pleasure skating.

The following arenas and community centres, operated and staffed by Boards of Management, will not be affected:


Arenas operated by Boards of Management

  • George Bell
  • Larry Grossman Forest Hill Memorial
  • Leaside Memorial Arena
  • McCormick Playground
  • Moss Park
  • North Toronto Memorial
  • Ted Reeve
  • William H. Bolton
  • MasterCard Centre
  • Weston Lions


Community centres operated by Boards of Management  

  • The 519
  • Applegrove Complex
  • Cecil Street
  • Central Eglinton
  • Community Centre 55
  • Eastview Neighbourhood
  • Harbourfront
  • Ralph Thornton
  • Scadding Court (pool closed)
  • Swansea Town Hall

ExpandLicensing and standards services (including Toronto Animal Services)

Investigation services for emergency orders and unsafe conditions (such as no heat/no water, broken elevators) will continue. Bylaw enforcement for illegal dumping complaints will continue.

 

Vehicle inspections at 843 Eastern Ave. will continue but delays may be experienced and no standby appointments will be available.

 

The Licence and Permit Issuing office at 850 Coxwell Ave. will be closed. Toronto Licensing Tribunal hearings and taxi and limousine driver/owner training will be suspended.

The processing of business licence applications/renewals and noise/fence exemption applications will be discontinued. Investigation services for non-emergencies and most bylaw enforcement will be suspended.

Toronto Animal Services

Animal Services will continue to operate but there may be some services delays or reductions. This includes emergency animal services such as responding to sick/injured animals, animal threatening public safety, stray dogs (pickup only), dog bite investigations and cadaver pickup on public and private property. Pet licensing will continue to accept payments, however, licence renewals and processing of new licences will be delayed.

 

All animal shelters will remain open and will operate from 10:30 a.m. to 6:30 p.m.

 

All non-emergency animal-related bylaw enforcement will be suspended, including barking dogs, muzzle order tribunal hearings and public spay/neuter clinics (including trap-neuter-release program for feral cats).

ExpandShelter and housing services

Residents who need emergency shelter can call 311 or Central Intake at 416-338-4766. The Streets to Homes Assessment and Referral Centre at 129 Peter St. will be open for walk-in service. Streets outreach and housing services for street-involved people will continue but reduced service levels can be expected.

 

The 10 City-operated emergency and transitional shelter locations will continue to operate but reduced service levels and hours of operation can be expected.

Cold weather services activated by an extreme cold alert (including provision of TTC tokens for people to get to shelter, increased street outreach, and a direction to shelters to relax any service restrictions in place) will continue as needed. The two 24-hour extreme cold weather drop-ins will continue to operate.

Financial services and administrative support will continue for the more than 300 City-funded agencies that provide services to homeless and marginally-housed people, including emergency shelters, drop-ins, housing help and rent bank administration. All social housing providers will be able to continue to subsidize rents for their eligible residents.

Non-emergency client services, counselling and most administrative functions will be suspended.

Toronto residents who see someone on the street in need of outreach assistance, such as a shelter bed due to the cold temperatures, should call 311. For medical emergencies, call 911.

ExpandEmployment and social services

Clients who already receive Ontario Works benefits each month by cheque or direct deposit will continue to do so without interruption.

 

The following three field offices will remain open to provide financial assistance only:

 

The above offices will operate Monday to Friday from 9:30 a.m. to 3 p.m. for in-person visits and from 8:30 a.m. to 4:30 p.m. for call-in services.

 

Toronto residents who need to apply for Ontario Works assistance can call 416-397-0330 from 8:30 a.m. to 4:30 p.m.

 

Caseworkers will not be available. Employment services for job seekers such as workshops, referrals to employment programs or assistance with job search and resumes will not be available.

 

Clients who require services in French can call 416-392-0441.

ExpandSocial development services

Community Crisis Response, Syrian Resettlement Initiative (Toronto Newcomer Office), and Healthy Kids Community Challenge will continue. Services for community funding and the Toronto Youth Job Corps will continue at a reduced level.

 

Program support for community development, the Tower and Neighbourhood Revitalization program, Youth Employment Partnerships and the Toronto Youth Cabinet will be suspended.

 

 

ExpandAccessing City facilities and related services

City Hall, Metro Hall and three civic centres (North York, Scarborough and York) will be open, however, public access will be restricted to the ground floor and limited to 8 a.m. to 4:30 p.m., Monday to Friday. The civic centres in East York and Etobicoke will be closed. Registry Services normally available at Etobicoke, North York and Scarborough Civic Centres will only be available at City Hall.

Public skating at City Hall, Scarborough Civic Centre and Mel Lastman Square (North York Civic Centre) will be suspended.

The public may have to cross picket lines to enter these municipal buildings. In a legal labour disruption, unions have a lawful right to picket. Anyone who encounters any problems in attempting to cross a picket line is encouraged to speak with the picket line monitor who will be present. Access to parking at some City facilities may be delayed.

Courier deliveries will be accepted in the mail rooms at City Hall and Metro Hall. Courier packages will not be accepted at the North York, Scarborough and York civic centres.

The following Toronto City Hall services will continue:

  • receiving legal documents including notices, claims and appeals
  • receiving of election candidate financial filings
  • receiving Freedom of Information requests and liquor licence (though there will not be any processing) and special occasion permit applications
  • issuing marriage licences, taking affidavits for City business, registering deaths and issuing burial permits, access to assessment rolls, issuing emergency lottery licences

 

All public tours, visits, flag raisings, presentations and official City events will be suspended. Most scheduled meetings of Council, community councils, standing committees, advisory committees and task forces will be cancelled. Please check www.toronto.ca/council for meeting information.

The wedding chambers at Scarborough and North York civic centres will be open on weekdays during business hours only to accommodate existing bookings. The wedding chamber at York Civic Centre will be open to accommodate existing bookings, however online bookings will not be available. The City Hall wedding chamber will continue regular operations, Monday to Thursday from 9 a.m. to 4:30 p.m., Friday and Saturday until 8 p.m. For information about the City Hall wedding chamber, visit www.marryus.org or call 416-363-0316.

The Service Canada counter at City Hall will not be affected.

Other City facilities:

  • St. Lawrence Market will be open
  • Toronto Archives will be closed
  • North York Memorial Hall will be closed and all event and meeting permits will be cancelled


Other City services:

Employment opportunities

All external job postings will be suspended. Where applicable, job opportunities will be re-posted when normal City services resume. Applicants will be advised if re-submission is necessary once services have resumed. Ongoing opportunities will remain open to accept applications but hiring activities will be suspended until the end of a labour disruption. Summer job opportunities will be posted when the labour disruption has ended. Scheduled assessments and interviewed will be cancelled and rescheduled when the labour disruption has ended.  

 

Parking tickets

Starting Monday, February 22, the parking ticket payment counter at Metro Hall will relocate to City Hall, ground floor. In a labour disruption involving Local 79, this re-located counter will be closed. 


In the event of a labour disruption, parking payment deadlines will not be extended. Payments can continue to be made by telephone, mail or online.

Payment by telephone:
The touchtone telephone system 416-397-TAGS (8247) operates 24 hours a day, seven days a week, providing general parking ticket information and allows residents to inquire about specific parking ticket as well as make payments. Payments can be made using Visa, MasterCard or American Express on the touchtone telephone system. Live operators are available to assist Monday to Friday from 8:30 a.m. to 4:30 p.m.

Payment by mail:
Mail your payment and the yellow ticket or white notice to
City of Toronto
Parking Tag Operations
Box 4282, Postal Station A
Toronto, ON  M5W 5W5

Online payment:
Online payments for parking tickets may be made by Visa, MasterCard or American Express and may take up to two business days to be processed. Please allow sufficient time to ensure your ticket is paid on time.

Two First Appearance facilities will remain open for parking ticket disputes, including trial requests (requests for a trial date must be done in person):


During a labour disruption, disputes and requests for trials will not be accepted by mail, fax, telephone or email.

 

Property tax and utility bills
Property tax and utility bill payment deadlines will not be extended. Payments can continue to be made by mail or in person. 

 

In person payment:

  • At banks or financial institutions, including internet banking, telephone banking, or automatic teller
  • At drop boxes at City Hall, civic centres or various public library branches; locations listed on the property bill and below (cheques only)

 

Payment by mail:

Mail payments (cheques only):

Treasurer, City of Toronto
Box 5000
Toronto, ON  M2N 5V1

 

Property tax and utility bill payment drop boxes at library branches:

 

North York

York

 

East York

 

Scarborough

 

Residents who move their place of residence during the labour disruption are required to submit a final water meter reading to the City. Residents have two options: submit the reading using the automated telephone meter reading service at 416-397-READ (7323) or submit the reading online.

 

Residents who want to apply for water relief, tax relief or other related programs must do so by mail or fax to the address or number on the application forms. Fax service for these programs will be suspended immediately following the application deadlines. Applications will not be accepted in person at civic centres or other counter locations.

Accounts Payable

The city will continue to issue payments for goods and services provided in any labour disruption scenario. Vendors should continue to submit their invoices electronically to APInvoice@toronto.ca. For inquires about the status of an invoice vendors should call 416-397-5235 and follow the prompts. Vendors can use direct deposit for quicker, more dependable payments. Contact faspdd@toronto.ca for further information.

ExpandCourt services

Toronto Court Services will continue to operate most services as all Provincial Offences Court locations in Toronto will remain open for business. All scheduled trial appearances will continue. Residents may experience delays due to reduced level of service in some areas.

 

Business hours are indicated on tickets and other court documents. Scheduled court appearances including trials will be conducted in accordance with notices that have been sent out.

 

Provincial Offences Court locations:

 

Some services such as telephone reception, transcript requests, appeals and refunds processing will be delayed.

ExpandPlanning services

City Planning services will be reduced. Recent Committee of Adjustment decisions will be issued as well as demolition applications and Heritage alteration reviews already received.

 

All community consultation meetings, Design Review Panel meetings and other public meetings will be cancelled (and re-scheduled after the labour disruption). New development application intake and processing of most already received applications will be suspended. Most other City Planning operations such as studies and support for capital projects will be suspended, with the exception of City Council directed rapid transit priorities (e.g. SmartTrack, Relief Line and Scarborough Subway Extension).

ExpandEconomic development and culture services

All events at Nathan Phillips Square, David Pecaut Square and the civic centres will be cancelled. All City-run museums, art galleries and cultural facilities will be closed. All permits and programming at these facilities will be cancelled. All program registration for these facilities will be suspended. Following the labour disruption, wherever possible, programs will be extended to make up for the lost time. Cancellations, credits and refunds cannot be processed until after services have resumed and where applicable, credits/refunds will be pro-rated.

 

The Toronto Film and Television Office will continue to issue film permits. The film office is located on the first floor of City Hall and is open from 8:30 a.m. to 4:30 p.m., Monday to Friday.

 

All Enterprise Toronto small business centres will be closed. Economic Development services for Business Improvement Areas (BIAs) will be suspended. All other Economic Development services will be suspended.

ExpandAffordable Housing Office

Payments to City Council-approved affordable housing developments under construction and approved rooming house repair projects will continue.

Administration of the Toronto Renovates Home Repair program, the Affordable Home Ownership Program and other affordable housing development projects will be suspended.

ExpandEnvironment and energy programs

Residential and commercial environmental programs such as Live Green Toronto, Smart Commute, Home Energy Loan Program (HELP), Eco-Roof Incentive Program, and Live Green Toronto Volunteers will be suspended. The Better Building Partnership (BBP) program will continue.

ExpandToronto Public Library

Most Toronto Public Library branches will be open and providing regular service. However, four branches located in City-operated facilities will be closed:

  • Flemingdon Park
  • St. James Town
  • Port Union
  • Todmorden Room


Library patrons can return their borrowed materials to any branch and an alternative location has been arranged for the pickup of hold items as they become available.

The branch located at Toronto City Hall will be open with adjusted hours of Monday to Friday from 8:30 a.m. to 4:30 p.m. All other library branch hours will remain unchanged.

The bookmobile stops at North Kipling, Oakridge, Driftwood and Lawrence Heights community centres will continue but may be relocated to adjacent streets. The Ward’s Island Bookmobile stop will be relocated to the Loblaws parking lot at 10 Lower Jarvis St.

ExpandToronto Public Health

Critical public health services will continue, including investigation of food and health hazards, closing of public pools related to unsafe conditions, infectious disease surveillance and outbreak response, emergency situation response, the provincial AIDS Hotline Service and Mobile Needle Exchange (416-392-0521) and Methadone Maintenance program.

 

Emergency dental treatment will be provided at five locations; clients can call 416-392-0934 to book appointments at these sites:

Telephone information, counselling, referral and support regarding prenatal, postpartum, breastfeeding and parenting issues for at-risk children and families, Preschool Speech and Language/Infant Hearing Program Intake, as well as hearing screening of newborn infants will continue.

Public health services that will be suspended include:

  • routine food safety, pool and other inspections
  • non-emergency/urgent dental treatment, dental screening in schools and long-term homes, dental community outreach
  • all health promotion and education programs
  • sexual health and immunization clinics
  • home visits for prenatal, postpartum and parenting issues as well as families with children who have infant hearing and/or vision impairments