Accessing City Information

Freedom of Information

MFIPPA - Municipal Freedom of Information and Protection of Privacy Act

Photo of City HallThe Municipal Freedom of Information and Protection of Privacy Act establishes a general right of access to records held by municipal government and local agencies, boards and commissions using these principles:

  • any information held by government should, in general, be available to the public
  • any exemptions from the right of access to information should be limited and specific
  • any decisions relating to access to information can be reviewed by the independent Information and Privacy Commissioner/Ontario
  • any person may make a request for information held by a government institution covered by the Act

 The information you are looking for may be available free of charge through other processes.  Read the Frequently Asked Questions to find out.


The Freedom of Information Request Process

ExpandMaking a Freedom of Information Request

Requests for information held by the City of Toronto are made to the Access and Privacy Unit which is responsible for managing compliance with the Act. Decisions on access to information are subject to independent review by the Information and Privacy Commissioner, Ontario.

Before making a Freedom of Information request, read the Frequently Asked Questions as the information you are looking for may be available through free of charge or through other processes.

Make a Freedom of Information Request Online


  • Requests may be mailed to: Corporate Information Management Services, City Clerk's Office, Toronto City Hall, 13th Floor West Tower, 100 Queen Street West, Toronto ON M5H 2N2.

Freedom of Information Request Form


ExpandThe Freedom of Information Process

How much does a request cost?

There is a mandatory $5.00 application fee that must be paid when submitting a Freedom of Information request. We require $5.00 per property address if multiple property addresses are involved with a request. Additional fees may be incurred under Section 45 of the Municipal Freedom of Information and Protection of Privacy Act.

Please be advised the $5.00 application fee cannot be waived and is non-refundable.

Additional costs for searching, photocopying, severing etc. may apply to a request. 

See the Fee Schedule for all costs associated with a Freedom of Information Request.

What is the time frame for completing a request?

The City will respond to a request within 30 days of receiving the request and the $5.00 application fee. For requests that involve a large number of records, require an extensive search, or consultation with an external third party, the time limit can be extended.

Will I be notified of a time extension?

Where a request involves a large number of records or requires an extensive search for records, the City will provide you with a time extension or a fee estimate based on the estimated number of hours it will take staff to search for the records.

Is there any way to expedite my request?

Unfortunately there is no way to expedite a request. A note may be written on the request form that records are needed urgently, however there are no guarantees a response will be made available before the 30 day time frame.

Records Available to the Public Routinely

ExpandRecords Available Routinely

Routine Disclosure plans outline the types of records available to the public by each division. The information is available in a variety of ways. Reproduction fees may apply for copies of documents. 




ExpandRequest for Fire Reports

Requests for fire emergency incident reports are now processed under Toronto Fire Services' Routine Disclosure Policy. This does not include requests for fire prevention inspections. Requests for fire emergency incident reports should be forwarded directly to Toronto Fire Services at:

TFS Incident Reports, RMS section
4330 Dufferin Street, 1st floor
Toronto, Ontario  M3H 5R9

Please be advised there will be a processing fee required for each request, please contact Toronto Fire Services for details. Payment is acceptable by cheque, payable to the City of Toronto, to the above quoted address. To request a fire prevention inspection please go to Making a Freedom of Information Request tab.


Not satisfied with our decision? You can appeal to the IPC

ExpandAppeals to the Information and Privacy Commissioner, Ontario

If you are not satisfied with the access decision made by the City, you can appeal the decision by writing to the Information and Privacy Commissioner/Ontario. The City has 30 calendar days from date of receipt to respond to your request. If you haven't received a decision letter and 30 days have passed, you can appeal this too.

The Information and Privacy Commissioner/Ontario is appointed by the Ontario Legislative Assembly. The Commissioner makes impartial decisions under MFIPPA.

To appeal an access decision made by the City you must, within 30 calendar days of receiving the decision, write to the Commissioner's office indicating you are appealing the City's decision.

Your letter should include a copy of your original request for information and a copy of the City's decision letter. Forward your request for an appeal with the appropriate appeal fee to the Commissioner's office.

The Commissioner's office is located at 2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8. Telephone number: 416-326-3333.

Appeal Fee

If you are appealing a request for access to your personal information or a correction to your personal information, the mandatory appeal fee is $10.

If you are appealing a request for access to general records, the mandatory appeal fee is $25.

The appeal fee must accompany your request to appeal and may be paid by cheque or money order payable to the Minister of Finance.

PHIPA - Personal Health Information Protection Act

Directory of Records

The City holds or has control of a wide number of general records and personal information banks. All of these records are controlled by provincial or federal legislation. The directory  identifies which legislation covers the records. 

Requests from Law Enforcement Agencies

Law Enforcement Agency Requests

The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) gives an institution the right to disclose personal information to another institution covered by the Act or to a law enforcement agency in Canada to aid an investigation leading or likely to lead to a law enforcement proceeding.


Access the Law Enforcement Disclosure Form