311 provides Toronto Water customer service 24 hours a day, 7 days a week for the following services:
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY customers: 416-338-0TTY (0889)
Call, email or click link (where available) to report online
- watermain breaks
- sewer flooding
- basement drain blocked or backed up
- water service turn off/ turn on
- damaged water service valve
- basement or sewer flooding
- leaking or broken water meter
- no water service
- problems with water pressure or volume
- discoloured tap water
- leaking water line on private property
- leaking or damaged fire hydrant
Visit toronto.ca/311 for more contact details and self-service options.
***Call 311 for all water emergencies (24 hours / 7 days a week)***
All inquiries including information updates, new accounts and closing of accounts should be directed to Customer Service Representatives at 311, or visit www.toronto.ca/utilitybill. Residents can also use the Utility Account Lookup to check their account balance, current and previous billing amounts, payment details, due dates and more.
To view your water use online, visit www.toronto.ca/mywatertoronto.
Toronto Water Laboratory conducts compliance and regulatory testing for internal clients and also provides lead testing for residents (upon request) living in homes built before the mid-1950s. More information.
Visit the Toronto Water Service Counter to submit applications and pay fees for new water and sewer service installations, water service upgrades (e.g. pipe upsizing) and hydrant permits. The Toronto Water Service Counter is currently open Monday to Friday from 8:30 a.m. to 4:30 p.m.*
North York Civic Centre
5100 Yonge Street, 2nd floor
*Please note: Starting April 1, 2017, the customer service counter will close at 4:00 p.m.